Frequently Asked Questions
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What are your metal options?
We offer 10k, 14k and 18k solid gold in yellow, white and rose color options for all our pieces. Gold is a non-toxic non-tarnishing metal that is a superior choice for jewelry that lasts a lifetime.
Additionally, we offer a platinum option for most of our pieces, a great option for a clean white color.
Where are your pieces made?
Every piece from Deco Jewelry is completely handmade in Chicago, Illinois.
What is your production time?
All items are hand made to order with extreme care. Please allow for 2-4 weeks of lead time before shipping.
Do you offer custom Pieces?
Yes!
We specialize in custom signets that have family crests or other important crests and logos. All we need is a picture of the design or just an idea of a design and we can make it into a reality. Please see our custom catalog for previous projects.
Additionally, we are always looking to expand our skillset and catalog. Please reach out with any other custom ideas you have, and we can schedule an appointment to make it a reality. This can include completely custom rings or other jewelry items like earrings, bracelets, pendants and more!
Do you allow returns?
Unfortunately, since all items are custom made to order we do not allow returns at this time.
How do I figure out my ring size?
Have a ring you know fits? Take it to a local jewelry store and they will not hesitate to tell you its size.
Additionally, you can ask any local jeweler to help size your fingers, or you can do it yourself by ordering an adjustable sizing kit online.
Do you offer engraving services?
Yes!
We can engrave the inside of any ring. Engraving fee is typically $100. Let us know any important dates, names or phrases you want included in your piece.
How does shipping work?
Due to the value of every order, we require a signature upon delivery. This can be avoided if wanted please reach out for further details.